Last updated: October 31, 2026
This Privacy Policy explains how FuzzHug (“we”, “us”) collects, uses and protects your personal information when you visit fuzzhug.com or buy from us.
Information we collect
- Order information: your name, shipping and billing address, email address, phone number (if provided) and the items you buy.
- Payment information: payments are processed securely by our payment providers (such as Stripe and PayPal). We do not see or store your full card number.
- Messages: anything you send us through our contact form or by email.
- Device and usage information: your IP address, browser type and pages visited, collected through cookies and similar technologies.
How we use your information
- To process, ship and track your order and send order updates.
- To respond to your questions and handle returns and refunds.
- To prevent fraud and keep our store secure.
- To understand how our store is used and improve it.
- To send marketing emails, only if you have agreed to receive them. You can unsubscribe at any time.
Who we share it with
We share only what’s needed with trusted service providers who help us run the store:
- Fulfillment partner: your name, shipping address, phone number and order details are shared with our fulfillment partner (CJ Dropshipping) so your order can be packed and shipped.
- Shipping carriers: to deliver your package and provide tracking.
- Payment processors: to process your payment.
- Website hosting and email providers: to run our website and send emails.
- Analytics and advertising platforms: if we use them, they may receive device and usage information through cookies.
We do not sell your personal information. We may also disclose information if required by law.
Cookies
We use cookies to keep your cart working, remember your preferences, and understand site traffic. You can control cookies through your browser settings, but some parts of the store may not work without them.
Where your information is stored
Our service providers may store and process your information in Canada, the United States and other countries, including China (for order fulfillment). Those countries may have different data protection laws than where you live.
How long we keep it
We keep order information as long as needed for orders, returns, accounting and legal requirements, and then delete or anonymize it.
Your rights
Depending on where you live (for example under Canada’s PIPEDA or US state privacy laws such as the CCPA), you may have the right to access, correct or delete your personal information, or to withdraw consent to marketing. To make a request, email support@fuzzhug.com. We’ll respond within 30 days.
Children
Our store is not directed to children under 13, and we do not knowingly collect their personal information.
Changes
We may update this policy from time to time. The latest version will always be on this page with its “last updated” date.
Contact
Questions about your privacy, or want to make a request? Email support@fuzzhug.com or use our contact page.